Can I switch off the NFC functionality on my mobile? What do I require to successfully add a Card to Garmin Pay? Once I’ve enabled the Westpac Banking skill, how do I use it? Up to 1% cash back on eligible purchases, with no limit on the amount of CashBack Rewards you can earn. Can I cancel or dispute a pending transaction? Which account can my PayID be linked to and can I change it once registered? In a bid by retailers to stop the spread of the coronavirus (COVID-19), tap and go payment limits will be temporarily increased from $100 to $200 … What do I do if I have issues with the Beem It app? Why does it sometimes take longer than I expect for the cheque to be scanned? What happens if I am not happy with your response? Are there additional fees for using Westpac Keyboard? What are the new upgraded features of Online Banking? Purchase Rate (p.a.) What should I do now? What payment limits apply to Pay to Mobile payments? Westpac PayTag has no charge when issued or replaced (if lost, stolen or expired). How will my personal information be shared with Google? If I restore the default settings on my Garmin smart watch or delete my cards from Garmin Pay, does this impact my physical cards? How do I set up a credit card repayment reminder in the Westpac Mobile Banking app? Why do I need to input the value when it’s on the cheque? What is the minimum operating system required to use the app on Apple Watch? Can I use Apple Pay while I’m overseas in the same way I do in Australia? Are the Apple Pay transaction limits and PIN the same as the physical card? I sent an invitation to my joint applicant, but the account isn’t open yet. Full details are available on request. Video of shameless thief warning about ‘tap and go’ risk goes viral. Should I close the accounts of the deceased? Once I've linked my Westpac Online Banking to Google Assistant, how do I use it? What happens if I enter my 4 digit passcode incorrectly more than 3 times? Does the Apple Watch work with the Westpac Banking for iPad app? What are the minimum Mobile Banking app and Hey You app versions required to access the offer? Is there a limit on the value of purchases I can make using my Westpac PayWear? What do I do if I have forgotten my password? Will my Westpac PayWear Card number be the same as my Westpac Debit Mastercard®? Why? Why? Will there be any changes to fraud rules and chargeback rights as a result of this change? Can I use assistive technology to access my Digital Card details? What do I need to do to successfully add a card to Google Pay? How long will it take for the cheques to appear as a deposit in my account? Can I save and print my letters from my digital mailbox? Which Westpac personal accounts are eligible for Osko® payments and linking to PayIDs? How do I change my Westpac Online daily payment limit? Can I use my Digital Card details for cardless cash withdrawals? Can someone else use Alexa to access my Westpac accounts? How will I know I've received a near real-time Osko® payment? Can I use my digital card details to make online transactions? The tap-and-go technology is currently only completely contactless if purchases remain under the $100 limit, as a fraud prevention measure. Which cards are eligible for a Digital Card? How can I set up Samsung Pay on my Samsung Gear device? What will happen when my card expires? What is Siri and how do I set it up on my iPhone? What is the ‘Monthly Payment Balance’ and how is that different from my normal statement Closing Balance in SmartPlan? Can someone else use the Google Assistant to access my Westpac accounts? What is displayed to people paying my PayID? Do I get signed out of Tablet Banking when I close the app? Can I make a payment in a different currency using Siri? Manage Term Deposit online - if a Third Party has access to my Term Deposit, what can or can’t they do? Can I use Westpac PayWear to withdraw cash? My card details have been removed from the Google Pay app. We recommend you add your eligible Mastercard or Visa Card to Google Pay or Samsung Pay so you can continue to quickly and securely pay with your smartphone at millions of stores worldwide. How do I enable the Westpac Banking skill? I have a joint account – can I receive Digital Mail? How do I make a payment with my Garmin smart watch? Can I make a payment from my Credit Card using Siri? Interest Free Period: Up to 55 days on purchases: Cash advance rate (p.a.) What advice should I be giving my customers if they ask about contactless ‘tap-and-go’ payments? What do I do if my Global Currency Card is lost or stolen? How can I view my external account information? Is my PayID going to be automatically created? The smart wallet which allows you to make payments and use your loyalty cards and tap for transit on Sydney's Opal network. Are all letters going to be sent digitally? You will be assigned a credit limit based on your personal history / income less expenses. When can I use Online Banking to manage my Term Deposit? Can I continue to access my funds prior to receiving my new card? What if I require another copy of the letter posted to me? Does Westpac PayWear replace my existing Westpac Debit Mastercard®? We use cookies to secure and tailor your web use. Do I need to let Westpac know if I change my email address? How long can I stay signed in to Westpac Online Banking? I received an SMS code from Westpac, but I didn't make a transaction. Are the Samsung Pay transaction limits and PIN the same as the physical card? So if you use a debit card to “tap and go”, you could find yourself charged a merchant service fee or surcharge. Are there any transaction limits with Osko® payments and payments to PayIDs? What if the app is not accepting my fingerprint after registering? How does the ATM locator connect me to a nearby ATM? What do I require to successfully add a Card to Fitbit Pay? What happens if my Samsung device is lost or stolen? 9:30am - 4pm, Mon - Thurs What are the phrases I can use with Siri? Who can use the Westpac skills and what accounts are eligible? Are there any additional fees and charges for adding my card to Apple Pay? This change is being introduced to help reduce the spread of COVID-19. What happens when I fill in the online form? What do I do now? What happens if I miss a SmartPlan Repayment? How long does it take to activate a SmartPlan? By continuing to use this site we assume you're ok with our notice. How do I close my everyday or savings accounts (including DIY Super Working accounts and DIY Super Savings accounts)? These may change or we may introduce new ones in the future. BT Super or Single sign-on (SSO) access to Westpac Online Investing will this affect my login credentials that I have previously set-up? Where can I find out more? I deposited a cheque using my mobile but it was rejected, why? We have removed Westpac Tap & Pay as more customers are choosing to use Google Pay and Samsung Pay for their additional features. I can see my Card in Samsung Pay but my transaction is declined. What if the tablet app is not accepting my 4 digit passcode after registering, what do I do? My physical card has expired, I’ve received a reissued or replacement card, do I need to re-enrol my card in my Apple Wallet? Thu, 25 June 2020 6:01AM ... Banks responded by increasing the limit on contactless payments without a PIN up to $200 to prevent consumers having to punch in numbers at terminals. Consider its appropriateness to these factors before acting on it. What is my ‘Main Account Balance' and how is that different to my ‘Closing Balance’ in SmartPlan? Can I use the Westpac Banking skill for transfers and payments? These credit cards have an embedded near-field communication (NFC) chip, which can transmit your card's info wirelessly which allows you to "tap and go." Can I view my Digital Card details in Mobile Banking on my iPad or tablet? I am using an unsupported browser and the Westpac Live sign-in page does not display correctly, what should I do? What devices are eligible to use Travel Companion? How long will it take for estate funds held in bank accounts to be released? Which cards are eligible to be added to Google Pay? Which mobile devices can I use to see my Digital Card details? Full details are available on request. Who can use the Westpac Banking Action for Google Assistant and what accounts are eligible? This product has a minimum limit of $1,000 and a maximum of $30,000. At this stage there are no changes to fraud rules and chargeback rights. How will I know if I have Digital Mail available? Westpac PayTag is designed as a companion to your existing Westpac Mastercard product and is available with all of our Mastercard credit and debit cards. Will I still be able to give and receive access to other Westpac customers’ accounts? What happens if I suspect fraud or want to dispute a transaction on credit or debit cards? Lending criteria apply to approval of credit products. Here's how to check if your card has the capability to go … There will be no change in liability to you for fraudulent transactions. This information does not take your personal objectives, circumstances or needs into account. Are the Fitbit Pay transaction limits and PIN the same as my physical Card? How do I switch to receiving Digital Mail? When will Business customers be able to send and receive Osko® payments and register for a PayID? Will I see the purchases I make using Westpac PayWear on my statement? Can I use Cardless Cash to get cash to others? How do I know I'm on the real Westpac website? My Westpac Protect SMS code looks different to what I expected. How do I access the CHQ/SAV options? Why am I being redirected back to the Mobile Banking app when trying to pay some Payees? Can I use my Online Banking details to sign in to the Westpac App? This is the maximum amount of money you can borrow using your credit card. If your MasterCard or Visa credit card is due to expire, and you're waiting for your new card to arrive, it's most likely going to include either the payWave or PayPass payment feature. How long does it take for the cheques to clear? How can I get it using Online Or Mobile Banking? Terms and Conditions or Product Disclosure Statement. How do I register for Westpac SMS Protect? All branches are open: If I scan a cheque on a public holiday or a weekend, will it still appear the next day? Thanks for contacting Westpac. How do I change my SMS Code mobile number? In Albany Magistrate’s Court last Thursday, a serial tap-and-go fraudster was fined and placed on an intensive supervision order after pleading guilty to 22 charges of gaining benefit by fraud. What is the Centsitive Objects Nostalgia Pin? Do I also need to send the recipient my Account Name? Can mail preferences be selected for individual accounts? Can I copy the card number from Mobile Banking into other apps / screens on my mobile device? Do I still get reward points when they use Fitbit Pay? What if there are no participating Hey You cafes/businesses in your area? What are the permissions I’ll see on my phone and why are they requested by the Westpac iPhone Mobile Banking App? Why don't mobile payments on my mobile work at some terminals? Other-More Info. Which cards can I use to make purchases with my mobile? Are running balances available on Westpac Online Banking? Go to site. What happens if a Term Deposit is held as a security or has a restricted status? Why can’t I sign in to my Mobile Banking? Partner Content. How does Westpac know that it is my fingerprint? Do I need to re-enrol? What information do you collect and how is it used within the Westpac Banking skill? How will my personal information be shared with Garmin? I need a new PIN for my credit card or Handycard while I’m overseas. Do I still get reward points when I use Apple Pay? Our notice explains how we use cookies and how you can manage them. How many accounts can I link my PayID to? How do I know that a PayID belongs to the correct person? How do I turn on/off the travel notifications? Is Face ID sign in more secure than 4 digit Passcode or fingerprint simplified sign in? Why have I been contacted about this change? $100 purchase limit. 56388. Manage Term Deposit online - what if more than one person needs to authorise changes? How do I access the mobile cheque deposit feature? Will I still be able to view my BT accounts within Westpac Online Banking? And remember to encourage your customers to use contactless ‘tap-and-go’ payments where possible. Can I report a lost or stolen card from Online Banking? What do I do if my PayWear Card or complimentary black Keeper included in the Essentials starter pack is faulty? Why? We have removed Westpac Tap & Pay as more customers are choosing to use Google Pay and Samsung Pay for their additional features. Can I include a description with in my Siri payment? What do I do now? Do I need an internet connection to make Fitbit Pay payments? On what devices can I use Siri for Westpac banking? Is Fingerprint sign in more secure than 4 digit passcode sign in? Why can’t I see eStatements for all accounts that have been closed? Our notice explains how we use cookies and how you can manage them. Westpac home page Search Go Sign in Online Banking - Personal Online Banking - Business Corporate Online Westpac Share Trading Batch Advantage WinTrade Global Currency Card Biz Invoice Westpac Digital Connect View all online services How do I know if a payment is received to my PayID? As a Business customer, how will Osko® and PayID payments change my bank statement or export? Where can I get help with Mobile Banking? Please note the functionality may not work for all customers as the authentication requires a combination of the EFTPOS terminal software, the card being used and the card scheme. My loved one has recently passed away. Where do I find my Digital Mail in Online and Mobile Banking? Should you have any further enquiries simply give us a call on 132 032 (8am to 8pm, 7 days). How do I get an emergency card replacement while I'm overseas? Will the terms and conditions for my Westpac Debit Mastercard® and Westpac everyday bank account change as a result of ordering or using Westpac PayWear? How do I notify Westpac if I’m going overseas? What should I do if I think my account has been compromised? What are the product specifications for the Westpac PayWear Essentials range? If my mobile runs out of battery, or I have it turned off, can I still use it to make a contactless transaction? Can I add my card to multiple smart devices and wallets? Do I need to use my card PIN with Google Pay? How can I find the interest rate on my home loan? Westpac Low Rate Mastercard: Balance Transfer Limit: 95%: Purchase Rate: 13.45% p.a. Currently, there are no plans to enable Tap and Go on the Nexus 4 and 5. Can I view my Digital Card details for a co-branded Westpac AMEX card? Which Westpac business accounts are eligible for linking to an ABN PayID under a Business profile? Can a Direct Debit transaction overdraw my account? 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