How do I wear and care for the Centsitive Objects Incognito Pin? Where can I find out more information about Google Pay? What do I do? How can the currency conversion feature help me? I have power of attorney over the deceased’s accounts, does this still stand after their passing? Google Pay is available on compatible Android phones with Near Field Communications (NFC) technology. How secure is it to set or change my PIN online? How do I reset my business user password? I need help opening a joint account. I've received a message to call Westpac on the ‘Verification Needed’ screen, why? What is the minimum amount that a Term Deposit can be managed using Online Banking? I can see the mobile cheque feature on my personal profile but not on my business profile? Internet connection may be needed to make purchases using Google Pay and normal mobile data charges apply. What happens if my application for financial hardship is declined? Is Westpac Keyboard available on all messaging apps? I started opening a joint account but no longer want to proceed. I received an email from Westpac. How do I use my PayID to receive payments? Can I add my card to multiple smart devices and wallets? Google Pay requests a token (or series of tokens) from the Scheme Provider to authorise transactions using your Virtual Account Number ("Token Key"). Why can’t I see eStatements for all accounts that have been closed? How do I set up fingerprint or quick sign in? Do I still get reward points when they use Fitbit Pay? How do I set my default card in Apple Pay? What should I do? What is a Device Account Number and how is it different to my physical card number? Which phones or devices can I use Samsung Pay with? Is there a limit on the value of purchases I can make using my mobile? Why is the Windows App being removed from the Windows store? Am I protected if someone attempts to open a joint account without my consent? If I’ve reported a fraudulent transaction on my card, will I still be able to use my Digital Card details? I have additional questions about my account. How do I arrange for Mobile Payments to be blocked if my phone becomes lost or stolen? 2. Are there additional fees for using Westpac Keyboard? What do I do with the cheque after submitting it? With the removal of the online keypad, I’m concerned about keylogger software, what does Westpac do to protect me? The spokesperson said the bank offered Google Pay, Westpac Banking Skill (Amazon Alexa) & Westpac for Google Assistant, Siri for Westpac, PayWear, and Beem It. To use Westpac Pay, download the app from the Google Play Store and install it on to your phone. Can I make payments to friends, pay bills or transfer money using Siri? How do I dispute a card transaction in Westpac Online and Mobile Banking? I can see my Card in Samsung Pay but my transaction is declined. What is Westpac online banking for businesses? Just use your Westpac debit card, credit card, digital wallet or PayWear device to pay for your trip on public transport. How do I make a BPAY® payment using Online Banking? • Accept card payments up to a maximum limit of $7,500 per month. What is the minimum operating system required to use the app on Apple Watch? Can I save and print my letters from my digital mailbox? What tablet devices is fingerprint sign in available on? Can I use Apple Pay to get cash out at a merchant / retailer? Simply link your eligible Westpac Mastercard or Visa card to your Garmin watch and you're good to go. Why can't I deposit into my credit card account like I am used to doing via the branch or ATM? How do I turn on/off the travel notifications? How long will it take for the cheques to appear as a deposit in my account? Is there a limit on the value of purchases I can make using my Westpac PayWear? I need to make a change to my Direct Debit repayments? Manage Term Deposit online - can I give third party account access to a person/organisation and how do I set it up? Can I view my Digital Card details for a co-branded Westpac AMEX card? How do I get the Westpac iPhone or Android Phone app for Mobile Banking? Great for small businesses on the move that need the flexibility to take the sale to customers. Where do I find my Digital Mail in Online and Mobile Banking? I received a hoax/spam/scam/fake email or SMS claiming to be from Westpac. How do I make a contactless transaction using my mobile? A page in Westpac Online Banking doesn’t look right, looks or behaves strangely, or has additional unfamiliar fields. I've deleted the Google Pay app but can still make payments. Can I use Google Pay as backup when I lose my card? What do I require to successfully add a Card to Garmin Pay? Make fast and secure payments with your compatible Android device. What is the account overview in Westpac Online Banking and Mobile Banking? Read the disclosure documents for your selected product or service, including the Terms and Conditions or Product Disclosure Statement, before deciding. I need another copy of my last month’s statement. Where do I find my messages and alerts on Westpac Online Banking? Which cards are eligible for a Digital Card? What do I need to set or change my PIN online? What are the interest rates on your home loans? What do I need to do if I am a US citizen or tax resident? I received an SMS notifying me that the deposit wasn't processed, and I have already destroyed the cheque. Can I only make an Osko® payment to a PayID? 9:30am - 4pm, Mon - Thurs What should I do now? What should I do if I think my account has been compromised? How do I set payments to be approved by 2 or more people? Set Westpac Pay as your default mobile payment application 5. See westpac.com.au/devices to see if your phone is compatible • Sign in with a 4 digit … How do I get the Westpac Mobile Banking app on Apple Watch? How do I make a Pay Anyone payment using Online Banking? What are the minimum Mobile Banking app and Hey You app versions required to access the offer? What if I don’t respond to a request for information about the tax residency of my business? Why do I need to nominate a default account? Do I need an internet connection to make Garmin Pay payments? Sign in to Westpac Live Online Banking. Can I add multiple cards to my Garmin smart watch? Full details are available on request. Key features • Quick Balance – view your balances and recent transactions for up to 3 accounts, and transfer money between these accounts without having to sign in^ • Sign in with your fingerprint on compatible phones. How do I know the cheque went through if my phone 'died' whilst submitting it? What happens if I miss a SmartPlan Repayment? How do I make a payment with my Fitbit smart watch? What key changes might I need to make to our back-end accounting systems to accommodate PayID and Osko payments? What happens if I want to break a Term Deposit contract before maturity? Because help is what we do. I have a joint account – can I receive Digital Mail? What happens if a Term Deposit is held as a security or has a restricted status? As a Business customer, how will Osko® and PayID payments change my bank statement or export? Westpac One Online Banking NZ . How do I know if a payment is received to my PayID? Can I add my cards to more than 1 device? Terms and Conditions or Product Disclosure Statement. How do I see Quick Balance on my Apple Watch? Where can I find out more information about Garmin Pay? What is required to successfully add a Card to Samsung Pay? Will my password information for non-Westpac accounts remain secure? How do I put on the Westpac PayWear Essentials Range Band? I've lost my physical card; can I still use Garmin Pay on my Garmin smart watch? How do I make a payment with my Garmin smart watch? What should I do? Why? Which mobile devices can I use to see my Digital Card details? What if the app is not accepting my fingerprint after registering? There is no fee charged by Westpac to add your card to Google Pay. How long will it take for estate funds held in bank accounts to be released? What is the ‘Monthly Payment Due’ and how is that different from my ‘Minimum Payment Due’ in SmartPlan? Are there any additional fees for using credit card repayment reminder? What is a virtual account number and how is it different from my Card account number? The card details shown on the receipt provided by a merchant will contain the last four digits of your Virtual rather than your physical... Google keeps all payment information on secure servers. Can I make a contactless transaction if I am on a call or browsing the Internet? You can use your Westpac PayTag for any purchases under the local country limit. These may change or we may introduce new ones in the future. Quick Tip: when adding your card details to Google Pay, make sure that it is exactly the same as it appears on your plastic card. How does the Westpac Group intend to meet legal obligations under FATCA? If an account at another financial institution cannot accept Osko payments, what happens? What devices are eligible to use Travel Companion? Can I use the Westpac Banking Action for Google Assistant for payments with my Westpac accounts? Are there any changes to my statement when I have a SmartPlan? Westpac One is innovative online banking that’s easier, faster and smarter than ever before. Are running balances available on Westpac Online Banking? Like a contactless card it’s a fast and convenient way to pay for small purchases. The transition is expected to take place in the latter part of 2021. Can I switch off the NFC functionality on my mobile? What are the new upgraded features of Online Banking? I've registered my PayID, but I want to use it at another bank, what do I do? Do I get signed out of Tablet Banking when I close the app? Everyday Banking Ways to pay Apple Pay Apple Pay and you're away. I'm having trouble enabling the Westpac Banking skill. If you make a transaction of over $200 you will be prompted... All branches are open: How do I stop receiving paper statements and receive them electronically? Which devices are supported by Westpac Mobile Banking? When will the External Accounts Service be removed? Does my PayWear Card have an expiry date? How do I dispute a transaction made using Apple Pay? • Pay … With Google PayTM, your phone is your new wallet. How do I set up a new bank account before I arrive in Australia? Do I still get reward points when I use Garmin Pay? What happens if the cheque is dishonoured or declined? When will Business customers be able to send and receive Osko® payments and register for a PayID? What payment limits apply to Pay to Mobile payments? How do I wear and care for the Centsitive Objects Nostalgia Pin? Can I use my Digital Card details to make online transactions? If I have other partnering site access from Westpac Live e.g. Westpac to sell its operations in Fiji and PNG. Google Pay works at millions of stores worldwide – anywhere you can make a contactless payment. How do I refresh Quick Balance on my Apple Watch? What is BPAY View® and how do I register for it? Will I still be able to give and receive access to other Westpac customers’ accounts? If you’re a full time tertiary student studying in Australia, you’ll pay $0 monthly service fee on the Westpac Choice account for the duration of your studies in Australia (because you’ll have better things to spend your money on than bank fees). Terms and Conditions or Product Disclosure Statement. What are the eligible accounts that I can register to make payments using Siri? What happens if my Fitbit smart watch is lost or stolen? What happens to my cards if I delete the app? Can I make a mobile payment if my mobile is asleep? How can I create a reconciled payment summary report in Biz Invoice? What happens if I make extra repayments to my SmartPlan? Can I use my Digital Card once my physical card has been received? Using Apple Pay with your Westpac Mastercard Debit card. Will the Digital Mail be the same as paper mail? How do I delete or change my credit card repayment reminder preferences in the Mobile Banking app? Can someone else use the Google Assistant to access my Westpac accounts? 6 How easy is it to open a … How do I make an Osko® payment to a BSB and account number? What are the interest rates on your credit cards? How will I know that the change has taken place? Do I need to let Westpac know if I change my email address? Can I activate my card on mobile without using my camera? What happens if I scan my fingerprint incorrectly more than 5 times? How can I connect my accounting software? How long am I able to receive assistance for? What if I want to sell my mobile device and get a new one? What is the screen that slides out when making a payment? Simply add your eligible Westpac credit or debit card using the Fitbit app on your mobile device. Do I need an internet connection to make payments through Samsung Pay? Are all letters going to be sent digitally? Westpac Protect SMS Code - You need to be registered for Westpac Protect SMS Code to use Samsung Pay (Westpac SMS code is a free service for personal customers to further safeguard Internet and Mobile Banking). Why am I being redirected back to the Mobile Banking app when trying to pay some Payees? My Amazon Echo device is not working. What are the permissions I’ll see on my phone and why are they requested by the Westpac iPhone Mobile Banking App? Can more than one person’s face be stored on the iPhone X? Can I add my loyalty or gift cards to my Apple Wallet? If I have fingerprint capability on my iPad, do I have to use fingerprint sign in to access the Westpac Banking for iPad app? Unless otherwise specified, the products and services described on this website are available only in Australia from Westpac Banking Corporation ABN … How will I know if I have Digital Mail available? How do I change my current Westpac credit card to a different Westpac card? Which account can my PayID be linked to and can I change it once registered? Who can use the Westpac Banking Action for Google Assistant and what accounts are eligible? Can I cancel or dispute a pending transaction? My physical card has expired. I don't recognise a Direct Debit transaction. Use your smartphone or tablet to check your balance, transfer funds between your accounts or to a friend or family member. Are there any transaction limits with Osko® payments and payments to PayIDs? What happens when I fill in the online form? Where can I get help with Mobile Banking? How will my personal information be shared with Google? What is the Digital Safe? Which financial institutions offer NPP services? What is the Centsitive Objects by Hayden Cox range and how much does it cost? How do I wear and care for the Centsitive Objects Slimline Keeper? Use Garmin Pay anywhere that accepts contactless payments. Will I still receive the credit card repayment reminder if I make an out of cycle repayment? Simply hold your Westpac PayTag to any contactless enabled EFTPOS terminal and your payment will be made. How can I find the interest earned on my account in the last financial year? I’ve been able to Pay to Mobile for a while. Pay anywhere that accepts contactless payments with your Fitbit. Google Pay can be used wherever contactless payments are accepted. Google launched its Google Pay (formerly Android Pay) in New Zealand in December 2016, following the earlier launch of Apple Pay, and with Samsung Pay the last to join the ranks in 2017. I’ve received a reissued or replacement Westpac card; do I need to update my card information in Samsung Pay? Do I need internet data on my mobile to make payments? We use cookies to secure and tailor your web use. How do I make a BPAY® payment using Mobile Banking? Why? Do the Westpac Group and Hey You share any customer details? Can I continue to get the benefit of my interest free days on new purchases while I have a SmartPlan on my account? What can I view in my transaction history? I entered the incorrect amount of the cheque when I scanned it, what do I do? Westpac Mobile PayWay enables your business to accept credit and debit card payments using a secure card reader connected to your smartphones or tablets*. Google Pay is the new name and look for existing Google Payment products, including Android Pay. What happens if my Garmin smart watch is lost or stolen? Can my additional card holder add their card to Apple Pay? No need to take your cards out of your wallet - just use your phone to make purchases and scan your loyalty card at the checkout to collect points. Westpac Pay is the quick, easy and secure way to pay for everyday items. What do I do if my PayWear Card has been misplaced or is lost or stolen? Why don't mobile payments on my mobile work at some terminals? Can I use the Westpac Banking skill for transfers and payments? What do I do if I haven’t received my PayWear Card? Do I need to re-enrol? Can I get a replacement card online? Can mail preferences be selected for individual accounts? Do I get signed out of Online Banking automatically when I close the browser? On what devices are the Westpac skills available? Will I still be able to make payments if there is no mobile network reception? How do I change my SMS Code mobile number?
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