Operated surveillance equipment to ensure accurate video documentation with regard to irregularities or deviations from normal activities. Maintained monitors, radio, and phone communications. Provide friendly and professional customer service and ensure safety and security. Monitor CCTV cameras and lobby for security of premises. Excellent verbal and written communication skills with the ability to communicate effectively and professionally with all staff management and clients. Trained fellow officers on all security procedures. Completed written reports in which I recorded my observations, any relevant surveillance information and unusual occurrences or incidents. Small, independently owned accommodations like bed and breakfast inns, as well as some campgrounds and recreational facilities, also hire front desk staff to handle receptionist duties and customer service. Managed front desk operations and provided members with excellent customer service. Pro Tip: Front desk clerks require plenty of soft skills, such as empathy and communication. Maintain front desk customer service while performing access control and reporting all incidents of facility for my shift unsupervised. Performed everyday administrative support functions such as scheduling appointments, patient check in/out, inventory control and daily banking transactions. Called 911 during emergencies and wrote incident reports as needed. Tweet . Front Desk Officer for New York Foundling providing customer service providing information and surveillance. Respond to emergency situations, notifying proper authorities. Required skills for a receptionist job can vary based on the industry, but some are common to most companies. Conducted numerous investigations on refinery grounds to ensure security policies were in compliance with Homeland Security rules and regulations. Trained other employees as they was hired to operate the front desk reception area. Skilled in Microsoft Word, Event Management, Microsoft Excel, Social Media, and Research. Provide exceptional customer service for staff, visitors and students entering and exiting building. Monitored foot traffic and conducted hourly patrol rounds to ensure appropriate security according to client site requirements. Make memos The Front Desk Officer works as part of the Administration and Facilities unit, monitoring and managing the flow of visitors and clients in an office. Travel Agents $36,460/year /> 2012-2016 +10.3% . To be good at performing the duties of a receptionist, certain skills and qualities are needed. Monitored company's office supplies and inventory to ensure efficiency. Obtained accurate information from patients upon registration. Hourly walk through of building, Log in all workers and visitors Administered emergency/disaster response and deployment training to all fellow employees for CPR/AED certification. 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Make visitor badges Managed front desk operations and coordinate activities with other departments ensuring and increasing member satisfaction. Provide residents and visitors with outstanding customer service. Established and maintain effective relationships with tenants and their families, improving communication between tenants and company. Front desk staff should represent the corporate culture of their firm, and impress upon the clients that when the word “confidential” is used, the strictest definition is what will always apply. Assist tenants Provide initial evaluation of admissions applications and direct potential students to the appropriate departments to enable entrance process. Exercise problem-solving and conflict resolution skills when handling customer complaints; refer customer complaints to appropriate designated personnel as needed. Let's find out what skills a front desk officer actually needs in order to be successful in the workplace. Monitor CCTV Print . Since an inherent duty of a receptionist is to talk and answer various queries, and field various requests and queries. Maintained control of property, monitored alarm systems and responded to alarm activation. Served as a liaison by assisting the general public and providing investigative information to law enforcement. Called police or fire department in case of an emergency. They perform essential front desk administrative duties including answering phone calls, greeting clients, and overseeing the office budget. Responded to visitors' enquiries via phone calls and mails, Receive incoming phone calls and fax Some of these roles are seasonal, depending on the location of the hotel. Enforce parking regulations in accordance with instructions provided by the Facility Security Supervisor and indicated in the Facility General Security Procedures. Inspect packages and equipment coming in and out of building for potential threats or theft. Monitor activities using closed circuit television system and prepare incident reports for property damage, unauthorized persons and unusual occurrences. Answered and responded to telephone calls and visitor inquiries; resolved caller/ visitor issues or redirected to appropriate destination. Here are five characteristics of a good front desk officer: 1. The following outline highlights some of the course’s key learning points. * Do tours in the building. Entered confidential patient information into database and assisted doctor with in office procedures. Patrolled facility in company provided car to take perimeter photos to help ensure security of the facility. Secure building, regulate guests and emergency situations. Provide daily reporting of irregularities related to equipment or property damage, theft, presence of unauthorized persons or unusual occurrences. Handled all incoming/outgoing calls (Switchboard) Scheduled conference rooms/travel Received/distributed packages Responsible for greeting clients. Service-oriented Developed and maintained office procedures and assisted with administrative tasks. Front Desk Officer/Receptionist Recruitment at Imaginations School Imaginations Nursery and Primary School, Ilupeju, Lagos is a medium sized school that has been in operation for almost twelve years now. Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals. Maintained excellent customer service while answering calls and taking messages regarding employment inquiries. You should embody your company’s ideals, both in your behavior and in your appearance. *Patrolling the building Completed any Incident Reports, Daily Activity Reports, or other written documents as requested by the client. We ranked the top skills based on the percentage of front desk officer resumes they appeared on. Assisted in running an efficient and organized reception area in a busy physical therapy facility. Provide emergency services to facility and residents in case of an emergency. Enforced vehicular control policies to include speed limit enforcement, investigations of traffic accidents and property damage. Posted at the front desk lobbying, signing employees in, creating temporary badges and monitoring the CCTV on screen. Maintained security by following access control procedures, Monitored log books to ensure proper documentation. Performed different variety of customer service. *Distribute badges Observed and followed all safety rules and procedures, including wearing required personal safety equipment. Experience in managing all facets of front office administration, including handling multi-line phone systems, managing schedules, and maintaining reception and waiting areas. Supervised receptionist and front desk operations by delegating projects and tasks. Handled incoming/outgoing calls, guest check-in, security monitoring, emergency response dispatcher. ⬇ Download front desk officer - stock clipart and vectors in the best photography agency reasonable prices millions of high quality and royalty-free stock photos and images. Keeping the records of outgoing calls Provided information to guests regarding hotel services, local tourist attractions and area information. A Front Desk Clerk represents the first point of contact with the clients of a business, hotel or doctor’s office. Answer phone calls and redirect them to the correct department. Maintained records and prepared incident reports pertinent to security activities. Write incident reports when major occurrences happen such as assaults, theft or damages to the customer's property. Notified the proper authority to assess and/or terminate alarm systems from their locations. Conduct hour on monitors, and conduct daily fire alarm systems electronic equipment checks daily. Certified in CPR, First Aid, AED, and HotWorks. Established and maintained effective working relationship with other County personnel and the general public. The position for a Front Desk Officer is an administrative role. Provided general administrative and clerical support and responsible for the maintenance of the reception area. Managed receptionist area, including greeting visitors and responded to telephone and in-person inquiries. Front desk officers are trained on the job, and many front desk officers work closely with the executive officers, attending meetings, taking notes, and assisting them with day to day tasks. Prepared & completed daily reports. Front desk officers work in hotels, motels and resorts. Maintained constant surveillance of assigned areas providing maximum visibility. Deliver detailed security incident reports regarding property damage, theft, unauthorized persons, suspicious activity, and additional risk situations. Inspect sensitive information areas At the front desk, it is important to have a person who is genuinely good natured. Monitor the CCTV Camera,answer the phone ,and sign everyone in and out of the building, Front desk security secretary They’re structuring their front offices in ways that give receptionists significant responsibilities in office management, executive assistance, accounting and more. Performed receptionist duties including emails, faxing, answering phone lines, and greeting guests. The Microsoft Access 2019 Series will teach beginners how to use Access to efficiently build, customize, and manage databases and bring their skills to an intermediate level... Office 365 essential skills to activate tenant, provide Email and Skype services for small business, family and friends... Advanced Microsoft Excel 2019/Office 365... 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Open the door for all tenants and visitors and greet them along with providing access control. Provided front desk reception including welcoming and greeting visitors, answering a multi-line phone system, and scheduling appointments. Monitored CCTV of Gate Access as well as other parts of the facility. Reason for leaving Description . Examined fire extinguishers and other safety equipment for serviceability; ensured that safety rules were posted and enforced. Know how to proceed in an emergency, Observe and report Provide accurate information about theme parks and surrounding areas for guests. A receptionist is a front desk officer in charge of receiving visitors and customers entering the organization. Write detailed narrative reports, maintained daily activity reports (DARs). Share . Observe and minimize potentially dangerous situations, implementing safety regulations while recognizing and posting new safety rules. Monitor alarms and cameras Managed the office and performed all necessary clerical/administrative tasks: processing mail, maintaining office equipment, sending/receiving faxes. Monitored and authorize business premises to prevent and detect signs of invasion and ensure security of property. Flexible and hardworking with the drive to succeed. Being organized allows a front desk worker to juggle these multiple tasks. From responding to guest emails to writing down directions to local attractions, there are many front desk duties that require the ability to effectively communicate in written or verbal form. Work Description Conducted Emergency Servicer response; report incidents, accidents and building problems through daily activity reports. That kind of work requires technical skills (e.g. Produced written reports on all shift activities with oral reports and emergency notifications delivered as directed by established security procedures. Communicated effectively and proficiently by answering various phone calls and directing calls to appropriate departments. Verified medical insurance eligibility and benefits for office visits, in-office procedures, and surgery. Conducted detailed foot patrols of interior and exterior locations to ensure security of personnel and property. Provided information about hotel services, registration/reservation inquiries and community events in person and via telecommunications. Provides professional security services for a prestigious nursing facility. Handling the Visitors and Keeping the records of Visitors Handled all aspects of Guest Communications from Front Office to Loss Prevention. Provide exceptional customer service to guests. Provided information, taking messages and scheduled appointments for customers receiving parts. Handled mail, scheduled appointments/meetings, emailed/faxed correspondence, ordered office supplies and provided other administrative support services to staff. Provided receptionist support for customers including scheduling appointments, filling patient prescriptions and orders, taking messages and scheduling appointments. Experienced with operating audio video surveillance equipment with successful track record of perfect scoring on quarterly customer service evaluations. Expert Tip: Never Say- “I DON’T KNOW”! They can also schedule & confirm appointments, meetings, & travel appointments if required. The front desk can be an isolated place. As such, every member of the front desk team should be knowledgeable enough to be able to answer these questions and make recommendations including where to eat, where to shop, local hot spots, what to do, etc. The Skills & Objectives of a Job as a Front Desk Supervisor. Provided general administrative support, processed calls and transferred to appropriate departments, sorted, delivered and logged-in mail/packages/deliveries. Maintain inventory of front office supplies. Answer phone calls Facilitated communication within the building by transferring calls and taking messages. Resourceful. Maintain a daily log of current events and patrol issues. This website uses cookies to ensure you get the best experience on our website. Provided information to the public, including court dates Greet and check in any guests. Front Office Executive CV Must-Haves What Does a Front Office Executive Do? Performed vulnerability/risk assessments on leased facilities and conducted security compliance inspections on state-of-the-art electronic security systems/physical security countermeasures. He typically also has the authority to deny entry to visitors. We ranked the top skills based on the percentage of Front Desk Officer resumes they appeared on. Log conditions in DAR or other report formats and report any suspicious activity to appropriate security/management representative. Provide appropriate assistance as needed to clients, their employees, guests and visitors in a professional manner. Comforted patients by anticipating patients' anxieties; answering patients' questions and maintaining the reception area. Reservations and booking system experience Operated/maintained automated security systems/closed circuit television systems. The course geared toward teaching you outstanding organisational skills, from making appointments, handling the paperwork, using a computer to dealing with a variety of customer service expectations. Maintain a reporting system to evaluate the building's emergency. If you’re after a front desk job, you need to demonstrate this skill from your first contact with the employer (resume) to …